Contact Centre

TV Broadcast & Activity Feed

Put contact centre TV screen displays to full use through Kepler’s real time streaming to display live campaign progress, leaderboards and achievements. Motivate agents and teams by displaying work progress in a form of a game.

Rewards & Badges

Kepler's broadcast increases visibility for announcing employee achievements, encouragement and motivating quotes to create a supportive and fun workplace.

Environment of Fun

Use TV streaming to announce employee achievements and milestones. Kepler gives employees the autonomy to play music of their choice on the completion of a major milestone.

Engaging narratives

Let Kepler combine the performance analytics of your contact centre into a live, unified game. Represent higher service levels in the form of competition between employees as a car race.

Identify Knowledge Gurus

Kepler's TV streaming easily spots and highlights the knowledge gurus in your contact centre. New employees can be easily motivated to learn and collaborate with the right people.

Plugin with complex IT systems

Kepler’s open architecture helps connect with complex IT systems which helps employees interpret their work as a game within the set of applications that they are using

Learn and Level Up

Create quizzes to teach employees new skills and post their achievements on live, broadcasted activity feeds.Reward skill building with fun giveaways or lottery prizes

Game, Not Work

Kepler turns mundane tasks interesting by turning employees into gamers. As employees update leads or close a support tickets they can move up in a leaderboard orwin a cup.

Set Clear Goals

Kepler helps employees understand work in clear game missions. Kepler provides instant feedback on behaviours that contribute to the success of a particular campaign

Earn Points

Earn points for productive behaviour such as recording active leads or updating customer account details.Kepler uses a points system for employees to level up, earn badges, or additional extrinsic rewards.

Manage without Micromanaging

Managers can manage entire teams and employees using Kepler’s game console. Get live feedback for employee metrics, mission progress and rules to improve your contact’s culture.

Analyse Behaviours

Kepler analytics pinpoints employee behaviours such as punctuality,CRM usage and KPIs for managers to give feedback and set goals for improvement and productivity.

Manage Performance

Tap into employee intrinsic and extrinsic motivators. Use Kepler to clearly and simply roll out personalised employee performance plan through game play.

Compete or Team Up

Create competitions for the lowest call handle time or lead conversions to boost employee performance.Analyse individual metrics, create specialised teams for certain strengths.

Automate rules & Behaviours

Kepler helps regulate rules for behaviours such as customer satisfaction or minimising call handle time through an automated system. Give points for adherence to these rules to improve work culture and productivity.

Integration – CRM

Connect to any CRM, internal, social or knowledge management sites

CRM - Salesforce

View progress towards your daily goals for steps, distance, calories burned and active minutes, and see your trends over time.

CRM - Microsoft Dynamics

View progress towards your daily goals for steps, distance, calories burned and active minutes, and see your trends over time.

CRM - Oracle

View progress towards your daily goals for steps, distance, calories burned and active minutes, and see your trends over time.

CRM - Zendesk

View progress towards your daily goals for steps, distance, calories burned and active minutes, and see your trends over time.